Shipping Policy

FREE Shipping

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number, we will in turn send you the tracking number via email. Please see below for the estimated shipping times.

 

Estimated shipping times

~ 3 to 9 business days.

Due to the current global challenges, there may be delays to deliveries in a few specific cities. rest assured, we are working closely with our supply chain to prioritise health whilst minimising the impact on our customers.
If you are unsure or need more support please do contact our team who will be happy to assist.

Delivery dates shown are based on advice from our carriers and are not guarantees.

 

Order Processing times

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-3 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

 

Order cancellations

If you need to make any changes to your order, please contact us at help@ramzeustore.com within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at as soon as possible if you would like to cancel your order. We will not be able to make any changes beyond that period.

 

Orders that are unable to be delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.

 

Separate packages

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at help@ramzeustore.com and we'll take care of it right away.

 

Order Tracking

An email will be sent once your order has been dispatched

If you do not receive one, please email help@ramzeustore.com

All orders require a signature on delivery, make sure your supplied address is attended during business hours